Nope - everything is in the box
Yes - definitely
No filters are required, but we do recommend changing the water every week
please refer to the checkout for this information. But generally, UK deliveries are shipped next day.
Shipping rates vary on where you are basedwithin the UK. They are calculated during checkout.
Simply drop us an email and we can arrange the good to be shipped back and a refund will be arranged. Please note, goods must be unused in the original packaging.
If the product and its packaging remain unopened, unused, and undamaged, or if you discover a manufacturer defect or fault, you qualify for a refund or replacement. To start the process, please reach out to us within 24 hours of receiving your order.
If the packaging has been opened and the product has been used, you can still be eligible for a partial refund.
However, if the product has been used, damaged, and the damage is not covered by the warranty, regrettably, you do not qualify for a refund.
In case your order has sustained damage during delivery, kindly get in touch with us within 24 hours of receiving the package to initiate the shipping insurance claim. Please be aware that not contacting us within this timeframe might impact your shipping insurance claim, and it could potentially lead to no compensation being offered.